HALL RECORD · REFUNDS
Refund policy
What you buy here is time on a station — an hour, an evening block, a night block, or a prepaid bundle of hours. This page says plainly when that time can be refunded or moved, so nobody has to argue at the desk.
Cancelling a booking
Cancel a reserved station at least three hours before it starts and we refund the full amount, or move it to any open slot you like. Inside three hours the seat is already held out of the floor for you, so we keep the booking fee — though we will still shift it to later the same day if a station is free.
Prepaid hours and blocks
Unused prepaid hours are refundable in full within fourteen days of purchase as long as none of them have been played. Once you have started drawing down a bundle, we refund the balance of whole unused hours; part-hours already begun are counted as spent.
If the fault is ours
If a station fault cuts your session short and no other of the eighty seats is free to move you to, that time is refunded or credited without question. Flag the admin on shift while it happens — we would rather fix the seat or hand you a fresh one than process a refund later.
How to ask
Call the desk at +48 601 482 910 or reply to your booking email. Refunds return by the method you paid with, usually within a few working days. We do not charge a fee to process one.